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Microsoft to release Dynamics 365 9.0 - July 2017

07/06/2017

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By: Jason Barnes, Manager, CRM Practice at LBMC Technology Solutions - 

Microsoft has been previewing it's next version of Dynamics 365 and the buzz is this will be a very significant release.   While the details have not been officially announced, social media has been overloaded with feedback on what was this update will likely offer.  Microsoft CEO Satya Nadella set the stage for the tone in November 2016 where he commented on product accessibility being a top priority at Microsoft.  It appears the Microsoft Development Team took this to heart, highlighting new a new interface and other exciting details. 

Among the most highly mentioned new features are:

  • D365 Enterprise Edition - revamped user interface
  • New interactive dashboards with new UI
  • New activity timeline feature to replace Social Pane.
  • Customer service hub – replacing interactive service hub
  • Rich email editor – HTML support for email templates
  • New universal scheduling – advanced resource scheduling across the platform
  • Enhancements to Live Assist – built in customer service chat
  • New unified interface will be available

Contact LBMC Technology Solutions today to find out if Microsoft Dynamics 365 is the right fit for your company.