Insurance is a competitive industry, with prospective customers selecting and staying with the company that can respond to their needs quickly and consistently. To compete successfully and operate more efficiently, insurance companies must be mobile, insightful, and able to respond quickly. To attract and retain capable agents, insurance companies must provide tools to make their job faster and more convenient.
The insurance companies that are winning the market deploy technologies to make it easier and faster to work with and for them. LBMC provides a variety of IT tools to achieve the efficiency gains insurers and agents seek.
LBMC Technology Solutions offers the following technology products and services for the insurance industry:
Cloud Computing Services: Mobility and anywhere, anytime access to and functionality with data means your agents can be more responsive by answering customers' needs on the spot. LBMC Technology Solutions offers Cloud Computing products and services to help your agents achieve independence from the office.
Enterprise Content Management (ECM) and Document Management: Many times, working with a customer means sitting down at the kitchen table and filling out a paper form. Our Enterprise Content Management (ECM) and Document Management solutions allow you to turn that piece of paper into a digital tool.
Prefer to interact with customers on-line? Our ECM and document management solutions also accommodate electronic applications processes.
However the information is entered into your system, our solutions automate the steps to achieve straight-through processing (STP). This insures information is captured, disseminated and used appropriately, and retained without the need for manual intervention. With ECM or Document Management, insurance firms can decrease operating costs, significantly reduce the risk of human error, and speed up services.
Customer Relationship Management (CRM): If in any industry a company needs to know its clients, it's insurance. Microsoft Dynamics CRM allows agents and customer service to customize customer communications and improve relationships. Dynamics CRM can be integrated with other solutions to provide customer-specific information, eliminating the need for re-keying data.
Portals and Collaboration: Leverage web services with Microsoft Sharepoint Server to allow agents to access corporate systems remotely and to provide customers real-time pricing, payments, and print documentation. Provide self-service capabilities to your customers to allow them to update information on-line, freeing up service center personnel to perform other functions.
Custom Software Development to customize or build applications to fit your specific needs and integrate your software systems with each other.
Insurance companies handle immense amounts of information every day. To effectively perform their job, insurance professionals need simple, yet powerful tools to sift through and analyze all this data. Additionally, the threats the industry faces from natural and human disasters to rising medical costs require insurance companies to ensure their financial security through proactive risk management and strategic growth based on insight. Decision makers from underwriters, actuaries, financial institutions, to agents need high quality information to make smart decisions. Business Intelligence allows insurance companies to make better business decisions and to better target performance goals.