TechCare Remote Managed IT Services

LBMC Technology Solutions offers TechCare Remote Managed IT Services. Our team of US-based, certified IT professionals provide technology services, monitoring and support for business’ servers, PCs, and network from anywhere. So, whether your organization needs managed IT services in Franklin, TN or even in Alaska, we can help.

TechCare ensures that any potential issues are identified immediately, reducing or eliminating any potential interruption to your business. TechCare is more than just a break-fix solution; it is an ongoing managed security and managed IT service. Our service offerings allows for many customizable add-ons.

LBMC Technology Solutions is adept at providing TechCare, catering to the needs of companies operating in distributed work environments or those seeking to leverage the benefits of remote IT management. With our expertise and advanced tools, we can seamlessly manage and monitor IT systems and infrastructure remotely. This ensures smooth operations and minimized disruptions. Out TechCare covers a wide array of critical areas, including proactive monitoring if networks, servers, and endpoint security, timely software updates and patches, comprehensive cybersecurity measures, and remote troubleshooting and support.

Our team of skilled professional experts will remotely address IT issues, provide assistance to end-users, and implement efficient solutions promptly – all while providing best-in-class expertise. Our approach allows companies to access top-tier IT support without the need for an on-site presence, reducing costs and maximizing efficiency. We leverage secure and reliable remote access technologies to ensure data confidentiality and integrity while facilitating seamless communication between our experts and client teams.

By partnering with us, companies can focus on their core business operations while benefiting from a robust and agile IT infrastructure that supports their remote or in office workforce effectively.

TechCare Remote Managed IT Services

• Service Desk and Support

  • Service Desk: LBMC  has a comprehensive integrated service desk and troubleshooting system. It provides IT support personnel with the tools they need to resolve issues quickly. Users and support personnel can interact in real-time. They can report, diagnose and resolve issues. In many cases they don’t have to physically visit the desktop. LBMC provides 24/7 monitoring and management of your systems.
  • Onsite Services: For onsite services during normal hours, each plan includes onsite visits. Furthermore, travel time is included within a 20-mile radius of our office locations.
  • Remote Control: Remote Control Software provides easy, fast and secure Remote Desktop Management of your entire computing infrastructure from anywhere. Each end user also has the capability of optionally blocking remote control access to their computer systems if so desired. Remote Desktop Management features maximum security using encryption for all sessions.

• Network and Systems Management

  • 24/7 Remote monitoring and alerting: Set appropriate monitoring thresholds and be alerted to developing problems promptly. This will enable us to resolve any issues before they can seriously impact services. Connection and basic web monitoring is covered. Effective remote monitoring can reduce response time to service interruption by notification directly to the LBMC Network Operations Center (NOC).
  • Disk Space Monitoring: When systems have low disk space available it impacts the system performance dramatically. Our platform will monitor the available space on all of the drives under management. It will alert the NOC prior to downtime is experienced.
  • Email System Management: LBMC will provide email security and support for the management of the Client email solution (i.e. Exchange, Office 365, Gmail, etc.), whether it is hosted on premises or in the cloud.
  • Firewall Management: Firewall is a critical component. The ongoing maintenance of the firewall systems to protect your data from outsiders is included in our plan. VPN monitoring and management is covered. As long as the Client’s firewall appliance is covered by a vendor support plan, LBMC will cover firewall software/firmware upgrades. LBMC will also cover security bundle management. We have partnered with Watchguard to provide best-in-class firewall management and support.
  • ISP Assistance and Coordination: LBMC may act as a liaison for you when dealing with issues involving your Internet Service Provider(s) when problems arise.
  • SQL Maintenance: Configuration and monitoring of the Client’s SQL Server maintenance is covered under this plan.
  • Switch Management: For companies that have managed switches, or plan to move to managed switches, management of these devices is covered. This must be under the PC or Server plan as well. SNMP or IP is used for the management of these devices.

• Security and Compliance

  • Active Directory Administration: Active Directory administration focuses on tasks that are performed routinely. Examples include creating computer accounts, joining computers to a domain, managing domain controllers, and organizing organizational units. LBMC will manage the addition and removal of user accounts.
  • Automated patching and updating: Enables our information technology administrators to deploy the latest Microsoft product updates to support Microsoft Windows operating systems. We fully manage the distribution of updates that are released through Microsoft as we deem necessary.
  • Backup solutions & services: Cloud backup and data recovery are critical elements for any customer. Managing your backup includes management of existing software that drive on-site backups.
  • Network Policy Enforcement: The ability to enforce network policies is an important foundation for a secure computing environment. The LBMC Integrated IT Software Suite provides policy management and enforcement for files, network access and applications.
  • Security: For Windows systems we manage against the baseline security controls and best practices. For network security devices (i.e. firewalls) we maintain the policies for each device and facilitate VPN connections where appropriate.
  • Software Deployment: Software Deployment provides the flexibility and reliability needed to deploy some applications and updates automatically. From a simple executable to complete application suites, our platform handles automated deployment in many cases.

• Reporting

  • Asset Management: Software audits, hardware specifications and inventory. Provide detailed inventories for software and computer equipment under maintenance. We will assist with maintaining your detailed records for each computer we have under management.
  • Custom Reports: We can provide reports on the health of your system; any alerts received and will discuss remediation with you as needed. The ability to accumulate, track and analyze data over time is invaluable for tactical and strategic planning.

Disaster Recovery & Backup: Datto

We are a Blue Diamond partner in Datto’s global partner program, the top 2% of all Datto partners worldwide. Datto provides a toolbox of products and services which are tailored to managed service providers and the businesses they serve. These products and services are easy to use. Datto’s industry-leading MSP tools are designed to optimize your business and expand the services you deliver to clients.

Their integrated, scalable, and innovative suite of hardware and software solutions work together to drive success for MSPs of any size. Datto solutions provide backup/disaster recovery protection for on-premises servers, desktops, laptops, and Azure hosted cloud servers. Additionally, they provide protection for Microsoft Dynamics 365 deployments.

Datto Business Continuity and Disaster Recovery Tools:

• SIRIS – High performance business continuity
• ALTO – Business continuity for small business
• Cloud Continuity for PCs – Backup, restore, and protect endpoint data
• Continuity for Microsoft Azure – Data protection for Microsoft Azure
• File Protection – Backup and restore files and folders
• SaaS Protection+ – Secure, protect and restore SaaS applications

Cloud Computing: Amazon Web Services

LBMC Technology Solutions offers cloud consulting, deployment, migration, and disaster recovery services using Amazon Web Services (AWS). By using cloud computing, organizations can achieve a lower variable cost than they could get on their own. AWS offers a broad set of global computing, cloud security, storage, database, analytics, application, and deployment services.

We focus our Infrastructure as a Service (IaaS) expertise on three major areas:

1. Replacement of on-premises network infrastructure
2. ERP software migration
3. Fully Managed Disaster Recovery Services.

Benefits of Amazon Web Services

• Lower IT costs
• Simplify operations
• Quickly scale applications with ease

Cloud Computing: Azure

Deploy how you want it, with your choice of tools. Microsoft Azure is a collection of integrated cloud services. IT professionals use these services to build, deploy and manage applications.

These applications are deployed and managed through the Microsoft network of data centers. Enjoy freedom to build and deploy at your leisure, using the tools, frameworks and applications of your choice.

Microsoft Azure has custom cloud solutions especially designed for the healthcare, financial, retail and discrete manufacturing industries. Azure can also connect with SharePoint and Microsoft Dynamics for greater user experience.

Benefits of Azure

• Digital marketing – Connect with digital campaigns that are personalized
• Mobile – Reach customers everywhere, on any device, with a single mobile app
• Cloud Migration – Increase the speed of your digital transformation with cloud migration solutions
• Backup and archive – Protect your data and applications to avoid costly business interruptions
• Disaster Recovery – Protect all major IT systems

Firewalls & Secure Wi-FiWatchGuard

Firewall

No matter your organization’s size, protect your network infrastructure with a Watchguard next generation firewall.

Safeguard your network with WatchGuard’s award-winning, enterprise-grade network security solutions. Now everyone can have enterprise level protection in one cost-effective, centrally managed solution. With WatchGuard, businesses everywhere can provide a trusted wireless environment for their team members.

The system can be easily configured to give organizations peak performance. Organizations will expect this performance at a desirable price point. With visibility into the entire organization, WatchGuard puts your mind at ease and allows you to focus on building your business.

Benefits of WatchGuard Firebox Firebox

• Simplicity – Easy and straight-forward to configure, deploy and centrally manage.
• Enterprise-Grade Security – Best-in-class security services without the cost or complexity.
• Visibility – Full network visibility with the power to take action immediately.
• Performance – Fastest UTM performance at all price points.

Secure Wi-Fi

Wi-Fi is Easy. Secure Wi-Fi is the Challenge.

Wi-Fi doesn’t give you a competitive advantage, it offers you a chance to compete. With benefits ranging from increased productivity to improved customer satisfaction, implementing a wireless network for your employees and guests has become the table stakes of doing business, but implementing the wrong technology puts your corporate data, customer privacy, and reputation at risk.

We’ve partnered with WatchGuard Technologies to offer a complete portfolio of wireless solutions that lead the industry in security, visibility, and ease of management.

Benefits of WatchGuard Secure Wi-Fi

• Wireless Security: Utilize the industry’s only reliable WIPS technology to block malicious threats ranging from man-in-the-middle attacks to rogue devices. Easily step-up the security of your wireless network by passing all AP-generated traffic through a WatchGuard Firebox security appliance to prevent eavesdropping, malware traps, and data theft.
• Guest Engagement & Analytics: Leverage custom branding and engagement tools to customize the Wi-Fi experience for your guests to improve their browsing experience and the perception of your brand. Once guests are connected, gain access to invaluable demographic, location, and browsing data that can be used to drive a variety of future marketing and sales activities.
• Simplified Management: Experience the easy and intuitive way of managing APs by location and the powerful templates that make administration tasks a breeze through top-down inheritance. Quickly drill down into visual dashboards or automated reports on topics such as Wi-Fi performance, PCI compliance, and airspace risk.

 Enabling Wi-Fi is easy, secure Wi-Fi is the challenge. Let us help you connect securely, with confidence.

Zero Trust Environment: Threatlocker

Threatlocker – Industry Cybersecurity Leader

• Allowlisting – Only permits approved files to execute and blocks everything else.
• Ringfencing – Allows for granular control over what applications are allowed to do.
• Elevation Control – Run selected applications as a local administrator without making users local administrators.
• Storage Control – Gives you control over all storage device access including USB devices, network shares, and even individual files to help protect data.
• Network Access Control – Protect your endpoints and servers from untrusted devices on your LAN or the internet.

Managed Detection & Response: Huntress

Huntress – Add a safety net to your security stack

• Persistent Footholds: Catch hackers who are hiding in plain sight while plotting their next attack.
• Ransomware Canaries: Enable quicker ransomware detection and removal to reduce risk.
• Leverage Huntress to extend your front-end protection.
• External recon: highlight external attack surfaces and expose easy entry points.
• Managed EDR: Managed endpoint detection and response fight against today’s hackers.
• Human-Led Investigation: 24/7 human threat hunting.
• Scale your cybersecurity practice with plug-and-play templates

Extended Detection & Response: Arctic Wolf Networks

Arctic Wolf – End cyber risk for your organization with the Arctic Wolf Security Operations Cloud and Concierge Delivery Model

• Managed Detection and Response: Advanced threat detection and response
• Managed Risk: Continuous vulnerability and risk management
• Managed Security Awareness: Prepare employees to recognize and neutralize attacks
• Incident Response: Recover quickly from cyber-attacks and breaches
• Cloud Detection and Response: Threat detection for you cloud environments
• Cloud Security Posture Management: Risk management for your cloud environments

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