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Microsoft Dynamics 365 (CRM)

Microsoft Dynamics 365 (CRM)

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Engage your customers using business insight and personalization with Microsoft Dynamics CRM and Microsoft CRM Online.

Empower your people with the best customer relationship management software available. Microsoft Dynamics CRM and CRM Online help you and your sales, marketing, and customer support teams to better understand, connect with, and build loyalty with your customers.

What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve and transform. Accelerate your digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow with Dynamics 365.

Dynamics 365 brings together the power of Microsoft’s productivity, advanced analytics, Power BI, and Internet of Things (IoT) offerings to provide end-to-end intelligent business applications.

Reinvent productivity and business processes in your organization by transitioning to systems of intelligence:

  • Purpose-built: Start with what you need and grow at your own pace
  • Productive: Familiar tools in the context of your business processes
  • Intelligent: Built-in intelligence to proactively guide to optimal outcomes
  • Adaptable: Grow, evolve and transform with modern, extensible platform

This solution unifies CRM and ERP capabilities to deliver purpose-built applications that work together seamlessly to help manage specific business functions across Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, Marketing, and Customer Insights.

Sales: Sell more effectively
Automate your sales processes to increase revenue, boost productivity, gain key insights, and reduce costs. Microsoft Dynamics 365 for Sales features a highly intuitive interface and Microsoft Office—embedded capabilities.

Customer Service: Care everywhere
Every interaction matters in customer service. Earn loyalty, empower agents, and stay agile with a single, unified customer experience. Microsoft Dynamics 365 for Customer Service empowers your agents to deliver fast, amazing customer service from their desktop or mobile device.

Operations: Work smart
Work smarter than ever before with intelligent tools for the modern workplace. Microsoft Dynamics 365 for Operations brings together the best from Microsoft and enables you to make smarter decisions, redesign business processes faster, and fuel business growth.

Financials: Connect your business to make better decisions
Microsoft Dynamics 365 for Financials makes ordering, selling, invoicing, and reporting easier and faster with a business management solution designed for small and mid-sized businesses.

Field Service: Smart onsite care
Keep the customer at the center of your business with Microsoft Dynamics 365 for Field Service. Intelligently balance workload, identify risks and proactively resolve issues, and work with customers to plan, estimate, and track projects. 

Project Service Automation: Outstanding project experiences 
Unlock the value of project excellence, customer trust, and team empowerment with the transformative experience of Project Service Automation. This end-to-end solution provides project-based organizations a single system of engagement for sales, resourcing, delivery, and billing.

Marketing: Adobe comes to Dynamics 365
Get a powerful, industry-leading marketing solution with Adobe Marketing Cloud — coming soon to Dynamics 365, Enterprise edition.

Customer Insights: Delight customers
Announcing Microsoft Dynamics 365 for Customer Insights. Use intelligent analytics to better understand and engage with your customer. Empower your employees with relevant insights.

Flexible subscription model
With the app-based subscription you pay for the app you need, licensed to a particular user. With our new plan-based approach you can create roles that have access to all the apps and functions employees in that role need to perform their jobs. 

Appsource for a growing ecosystem
Solutions from our ISV partners also use this common data model, which means you can easily extend your Dynamics 365 capabilities with the unique industry and function specific apps found in AppSource.

Microsoft Dynamics CRM and CRM Online integrate effortlessly with Microsoft Outlook and other Office applications, is accessible from the internet, can work offline in the same way Outlook works offline, and employs a powerful workflow engine.

LBMC Software Partners: Avalara, BI360, ClickDimensions, and Vertex SMB

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LBMC Technology Solutions offers a team of Dynamics CRM experts whose history with CRM products has provided them with a depth and breadth of knowledge and experience to provide a level of service that has earned us many Microsoft awards over the years. What's unique about us? We take the time to learn your business and work with you to plan, execute, customize, and support your implementation. Contact us to learn more.