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OnBase v.s. Legacy Imaging Systems

05/31/2018

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Let’s start by asking - what is legacy technology?

Simply put, legacy technology is outdated technology that remains in use, despite the availability of newer systems.  It is “comfortable” and viewed as “reliable”, yet not always efficient.

When it comes to comparing your legacy imaging system to newer options out there, a few key considerations to make are:

  • Does your system have very specific and deep experience in your industry?  There is always the latest, greatest, cool technology that changes at a very rapid pace.  Industry knowledge is much harder to find, so when you have it, you should be very careful to walk away from it. 
  • Does your system and vendor have a good strategic roadmap for the product? Sometimes companies through acquisition decide to stop innovation on a specific product or may determine to change platforms instead of enhancing the current solution.  Review your products annual release schedule and if product enhancements are declining, this may be an indication you need to look elsewhere.  However, if a company has in place a good strategic roadmap and you have a good history with the company, it may be wise to work with the vendor during their technology transition.
  • How does your solution view integration?  For years, solutions could be isolated, the keeper of all your data and ultimately become very difficult to move away from.  In today’s business world, system integration and data analytics are critical to your business processes. You can no longer survive with a data silo approach.  Solutions today need to provide mechanisms to incorporate into the larger technology ecosystem.  If your vendor resists or says the solution cannot integrate with other solutions or processes, you should view this as a red flag and consider a move.

As an example, LBMC Technology Solutions does a significant amount of work in the Insurance industry across the US.  Here, we have seen technology company acquisitions dramatically impact the market.  In some cases, those acquisitions have driven innovation, but in other cases we have seen where innovation has completely stopped, leaving companies with solutions that no longer have industry knowledge, no future roadmap, and poor customer relationships.  In contrast, we are fortunate to have partnered with OnBase by Hyland Software. Hyland has continued innovation on their OnBase platform for over 25 years.  As other insurance industry solutions have gone by the wayside, OnBase has continued to take the discussion past just document management and into the realm of digital transformationcustomer self-service, and process automation with renewals and claims.    

OnBase is a recognized market leader in ECM, providing a single enterprise information platform for managing content, processes, and cases. An uncompromised focus on product development ensures OnBase will grow with your organization. Extensive integration capabilities enable you to link content and data to activities in nearly any enterprise application. And with one system to support, maintain and upgrade, you’ll realize a low TCO and minimize IT sprawl. 

To learn more about OnBase and how it can transform your business,  click here now to contact LBMC Technology Solutions.

Posted in: Technology Services