• OnBase
  1. What is OnBase used for?
    • OnBase is a low code/no code configurable platform that enables organizations to empower their teams to be more efficient and scalable across all areas of the business.  Key benefits include workflow intelligent automation, rapid solution development, digitizing documents, and robotic process automation.  OnBase is commonly used for AP Automation, Contract and Vendor Management, HR and Compliance, Application and Renewal Automation in the Insurance space, and just about any process in your organization that has the potential to be streamlined while providing greater visibility of information to users across the enterprise. 
  2. What type of system is OnBase?
    • OnBase can be deployed On-Premise or hosted in the Cloud and is a solution that becomes the glue to tie your existing systems such as ERP or CRM together and enables organizations to enhance and improve their business processes.
  3. Is OnBase a database?
    • OnBase name initially came from the idea of “One Database” which could become the central hub of all your relevant information.  Technically, OnBase has a database as well as a user interface that was developed with scalability and security in mind.  OnBase is NOT an alternative to SQL, Oracle, Mysql, etc…, but rather a configurable software platform that allows companies to integrate their existing systems and enhance their business processes.
  4. Is OnBase an ERP?
    • OnBase integrates with a large number of ERP systems to streamline processes such as accounts payable but is not a stand-alone ERP System.  One of the unique features of OnBase is that it has strong integration capabilities that allow OnBase to “sit behind” systems you use every day without custom coding.  This shortens the learning curve for the end-user and to them, it appears that every capability OnBase provides is just an enhancement of the systems they use already.  This includes viewing images and related documents, generating correspondence or launching an electronic form to kick off a workflow process…all within the screens of your existing system.
  5. Is OnBase cloud-based?
    • OnBase can be deployed as an On-Premise or a Cloud-hosted solution.  OnBase was an early adopter of the cloud and has offered a cloud-hosted option for almost 15 years.
  6. Who owns Hyland Software?
    • Hyland is a privately held company based out of Westlake, OH, and has been a leader in intelligent automation solutions since 1991.
  7. Is Hyland a product-based company?
    • Hyland Software is a software-based company that focuses on delivering innovative, scalable, and configurable solutions that solve real business problems.  LBMC has been a Diamond Support partner with Hyland for 20 years and offers implementation, consulting, and support services utilizing our deep experience in the product and close relationships with our customers to deploy impactful solutions that help drive significant ROI to their business.
  8. How much did Hyland pay for alfresco?
    • In the fall of 2020, Hyland Software acquired Alfresco which furthers Hyland’s vision to become the world’s leading content services provider, expanding its global footprint with additional customers, partners and employees with extensive industry experience. The addition of Alfresco’s solutions augments Hyland’s range of intelligent automation offerings and provides new opportunities to engage with the open-source community for product innovation.
  9. Who bought Alfresco?
    • In the fall of 2020, Hyland Software acquired Alfresco which furthers Hyland’s vision to become the world’s leading content services provider, expanding its global footprint with additional customers, partners and employees with extensive industry experience. The addition of Alfresco’s solutions augments Hyland’s range of intelligent automation offerings and provides new opportunities to engage with the open-source community for product innovation.
  10. What is OnBase ECM?
    • OnBase is a low code/no code configurable platform that enables organizations to empower their teams to be more efficient and scalable across all areas of the business.  Key benefits include workflow intelligent automation, rapid solution development, digitizing documents, and robotic process automation.  OnBase is commonly used for AP Automation, Contract and Vendor Management, HR and Compliance, Application and Renewal Automation in the Insurance space, and just about any process in your organization that has the potential to be streamlined while providing greater visibility of information to users across the enterprise. 
  11. How much does Alfresco Enterprise Cost?
    • For more information on pricing for any Hyland Software solutions, email info@lbmctech.com
  12. What is epic OnBase?
    • OnBase integrates with more than 30 Epic modules, including Epic Canto™/Haiku™ to provide mobile access to a more accurate and comprehensive patient record. And, with a variety of value-added solutions, OnBase brings new capabilities directly to Epic end-users – from providing a consolidated view of all patient-related content to viewing DICOM images within the EMR.  For more information on any Hyland Software solutions, email info@lbmctech.com
  13. What is documentation used for?
    • OnBase enables businesses to track and maintain a collaborative environment with any business documentation or process.  It has the ability to track history, document revisions, or manage security on various discussion threads on critical business processes.
  14. What is an ECM administrator?
    • ECM stands for Enterprise Content Management and opens the possibility of bringing digitized and streamlined processes to any organization.  However, have you ever felt like you were “beholden” to your vendor to make changes to the systems they develop?  Hyland’s OnBase is uniquely different and brings the full power of intelligent automation to your business with configurable tools that require little no custom development (also knows as low code/no code solutions).  LBMC can partner with organizations to provide expertise to your organization based on their 20 plus years working with the product but prefers to work hand in hand with local administrators of the tool.  The biggest advantage of having your own OnBase Administrator is that you have eyes and feet on the ground every day looking for more and more processes to enhance or streamline and the customer has the power to implement those changes without additional cost which leads to great ROI.
  • Intelligent Automation
  1. What are examples of intelligent automation?
    • Intelligent Automation can mean a lot of things in today’s technology world.  In LBMC’s view with Hyland’s OnBase, Intelligent Automation encompasses automation thru advanced workflow, RPA (Robotic Process Automation, and rapid solution development thru low code/no-code application platforms.  Automated Workflow allows you to manage complex approval or workflow processes including feature capabilities such as integrating and incorporating data from other systems into the workflow process, leveraging automatic assignment of tasks and timer-based notifications, and robust dashboards to provide visibility into the process.  RPA is the ability to automate human actions by clicking on the same buttons or screens, except faster and doing it 24×7 while enabling your human workers to then focus on more value-added tasks.  Low code/no-code solutions allow businesses to rapidly create actual business applications without requiring custom coding or development resources enabling the ability to get projects to completion faster and on platforms that are easy to maintain.
  2. What is the difference between RPA and intelligent automation?
    • RPA is a component of Intelligent Automation.  With Hyland’s RPA, it is the ability to automate human actions by clicking on the same buttons or screens, except faster and doing it 24×7 while enabling your human workers to then focus on more value-added tasks. 
  3. What is an example of an intelligent automation solution?
    • The benefits of Intelligent Automation can be found just about anywhere in your organization.  Whether it is automating your invoice process, new hire onboarding, contract management, new application, renewal, claims, compliance, or even Covid tracing.  With an Intelligent Automation solution like Hyland’s OnBase, you will find that it is an investment that provides continuous ROI opportunities for years to come.
  4. What are intelligent automation platforms?
    • There are several IA solutions in the marketplace.  Hyland’s OnBase platform is unique however in that it incorporates all three aspects of IA (Advanced Workflow, RPA, and Low Code) in a single platform.  RPA bots can automate many business processes, but the power and potential of the solution is magnified when it is incorporated into a business workflow.  For example, in insurance if part of the renewal workflow needs to go out to a website to verify that they have the needed state credential, that process can quickly become a hands off, fully automated process.
  5. Why do we need intelligent automation?
    • Intelligent Automation solutions allow companies to reduce cost and enable scalable growth thru rapidly deployable solutions that can return very fast ROI.  By incorporating these IA solutions, businesses gain a competitive advantage over other companies who are slow to adopt change by providing faster processes and better customer service.  Hyland’s OnBase is a proud partner of some of the most recognized brands across the country and around the world, but also provides significant capabilities to many companies that are just starting up and ready to become the next great brand.  Having the experience of over 17,000 customers, allows Hyland and LBMC to bring not only technology, but insight into this growth.
  6. What is an intelligent automation process?
    • Intelligent Automation can mean a lot of things in todays technology world.  In LBMC’s view with Hyland’s OnBase, Intelligent Automation encompasses automation thru advanced workflow, RPA (Robotic Process Automation, and rapid solution development thru low code/no code application platforms.  Automated Workflow allows you to manage complex approval or workflow processes including feature capabilities such as integrating and incorporating data from other systems into the workflow process, leveraging automatic assignment of tasks and timer based notifications, and robust dashboards to provide visibility into the process.  RPA is the ability to automate human actions by clicking on the same buttons or screens, except faster and doing it 24×7 while enabling your human workers to then focus on more value added tasks.  Low code/No code solutions allow business to rapidly create actual business applications without requiring custom coding or development resources enabling the ability to get projects to completion faster and on platforms that are easy to maintain.
  7. How do you implement intelligent automation?
    • One of the most important concepts of Intelligent Automation and the platforms that support IA is that it is not a one time engagement and the full potential of the platform does not all come with your first win.  IA platforms like Hyland’s OnBase provide the ability to incrementally and continuously deploy rapid solutions that return business benefit with every new process you review and enhance.  IA is really a platform that can provide immediate ROI, but also serves as 20 plus year strategic investment to receive that same ROI over an over again. 
  8. How can you identify an intelligent automation opportunity?
    • If a business has a valuable employee that is consumed with doing activities that are redundant or repetitive, manual, and non-impactful and you think that employee could be doing more for your company, you likely have found your first IA opportunity.  IA opportunities are everywhere in the business if you just look for them.  No task is too small or too large, but every action your business takes to improve your processes leave your organization better positioned for successful growth.
  9. What is the simplest form of automation intelligent automation?
    • Processes don’t have to be complex to be time consuming and a drain on your productivity.  With Hyland’s OnBase RPA solution, we have one client where they had a very talented individual that was logging into a state website to download a set of files every day.  They implemented an RPA bot and not only did that process become faster, but they refocused that individual to reporting dashboards to gain more visibility into their operations with key performance indicators.  The employee has said that OnBase changed not just their job, but their life. 
  10. What is intelligent business automation?
    • Intelligent Automation can mean a lot of things in todays technology world.  In LBMC’s view with Hyland’s OnBase, Intelligent Automation encompasses automation thru advanced workflow, RPA (Robotic Process Automation, and rapid solution development thru low code/no code application platforms.  Automated Workflow allows you to manage complex approval or workflow processes including feature capabilities such as integrating and incorporating data from other systems into the workflow process, leveraging automatic assignment of tasks and timer based notifications, and robust dashboards to provide visibility into the process.  RPA is the ability to automate human actions by clicking on the same buttons or screens, except faster and doing it 24×7 while enabling your human workers to then focus on more value added tasks.  Low code/No code solutions allow business to rapidly create actual business applications without requiring custom coding or development resources enabling the ability to get projects to completion faster and on platforms that are easy to maintain.
  11. What can intelligent automation do?
    • If a business has a valuable employee that is consumed with doing activities that are redundant or repetitive, manual, and non-impactful and you think that employee could be doing more for your company, you likely have found your first IA opportunity.  IA opportunities are everywhere in the business if you just look for them.  No task is too small or too large, but every action your business takes to improve your processes leave your organization better positioned for successful growth.
  12. What is the UiPath tool?
    • UiPath is one of many RPA solutions available today.  A key difference in UiPath and Hyland’s RPA tool is not just the power and automation that an RPA Bot can bring to the organization, but the tight integration the Hyland RPA bot has with the OnBase platform to very tightly and seamlessly integrate into workflow and other processes. For example, in insurance if part of the renewal workflow needs to go out to a website to verify that they have the needed state credential, that process can quickly become a hands off, fully automated process.
  • RPA
  1. What exactly is RPA?
    • Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate humans actions interacting with digital systems and software.
  2. What is RPA used for?
    • If a business has a valuable employee that is consumed with doing activities that are redundant or repetitive, manual, and non-impactful and you think that employee could be doing more for your company, you likely have found your first RPA opportunity.  RPA opportunities are everywhere in the business if you just look for them.  No task is too small or too large, but every action your business takes to improve your processes leave your organization better positioned for successful growth.  Some examples of where RPA is used include interfacing with systems that do not have any API capabilities.  Often times, this includes websites where an individual has to search and pull down information for (like a certificate or credential) or maybe and older ERP system where someone has to enter information into certain screens within the ERP.
  3. Is RPA a new technology?
    • RPA technology has been around for several years, but with Hyland’s RPA, you now have the ability to fully integrate an RPA process into an enterprise workflow platform like Hyland’s OnBase.  This allows for true straight thru type processing.
  4. How do I start a career in RPA?
    • You can learn about Hyland’s RPA solution and even download a free trial of it at https://try.onbase.com
  5. What is UiPath tool?
    • UiPath is one of many RPA solutions available today.  A key difference in UiPath and Hyland’s RPA tool is not just the power and automation that an RPA Bot can bring to the organization, but the tight integration the Hyland RPA bot has with the OnBase platform to very tightly and seamlessly integrate into workflow and other processes. For example, in insurance if part of the renewal workflow needs to go out to a website to verify that they have the needed state credential, that process can quickly become a hands off, fully automated process.
  6. Is RPA a good career?
    • RPA is a great area to start a career.  With easy to use tools like Hyland’s RPA, you can easily deploy solutions that are impactful to some of the best companies in the world. 
  7. Is RPA boring?
    • Only to those who are still playing pong on an old Atari system, but if you are someone who loves the opportunity to access a tool that can truly make a difference to your company, RPA is one of the most exciting technologies around.
  8. Is AI or RPA better?
    • AI and RPA are like Peanut Butter and Jelly…they truly are better together.  These are not competitive technologies, but rather complimentary technologies that work together to create powerful applications.   In fact, there are AI components within Hyland’s RPA product, specifically in the abilities for RPA to anticipate, adjust, and train itself as various scenarios come up in the business process.
  9. Is RPA easy to learn?
    • Yes!!  Hyland’s RPA is a point and click configurable solution that makes is easy to learn, train, and implement impactful solutions to your business.  You can learn about Hyland’s RPA solution and even download a free trial of it at https://try.onbase.com

Contact Us

Contact Us

We’re happy to answer any questions you may have.

Address & Phone Number

Headquarters (Nashville, TN):
201 Franklin Road
Brentwood, TN 37027

Phone Number: 615-377-4600

Office Hours: 8am-5pm, Monday-Friday

 

 

 

 

Charlotte, NC:
3800 Arco Corporate Drive, ​Suite 250
Charlotte, NC 28273
704-846-6750

Knoxville, TN:
2095 Lakeside Centre Way
Knoxville, TN 37922
865-691-9000